Contact
Need help with your order?
Track your order, manage your subscription, get answers to common questions, or contact our support team directly.
Within 3 hours
Average response time
Self-service tools
Tracking & subscription portal
60-day returns
Hassle-free refund process
Quick actions
Most issues can be resolved without contacting support.
Track Your Order
See the latest shipping and delivery updates. Tracking can take 24–72 hours to update after shipment.
Track orderManage Subscription
Skip, reschedule, update your address, switch products, or cancel your subscription.
Manage subscriptionRefund Policy
Review refund eligibility, return window, and how to start a request.
View refund policyBefore you contact us
These are the most common reasons customers reach out. Many can be resolved with the links below.
Where is my order?
Tracking can take 24–72 hours to update. Check your tracking page first.
I want to cancel my subscription
You can cancel, skip, or pause directly from your subscription portal.
I didn't know this was a subscription
You can cancel immediately from your portal. If you were charged unexpectedly, email support with your order number.
Order says delivered but I didn't receive it
Check with neighbors and around your delivery area. If still missing, email support with your order number.
I want to cancel my order — it already shipped
If your order has already shipped, we can't cancel it in transit. Once it arrives, contact support to arrange a return and refund.
Wrong shipping address on my order
If your order hasn't shipped yet, email support immediately with the corrected address. Once shipped, the address can't be changed.
Product didn't work — I want a refund
We offer a 60-day return window. Email support with your order number and we'll review your request.
Tracking link broken / "order not found"
Tracking links can take 24–72 hours to activate after shipment. If the issue persists, email support with your order number.
Contact support
If you still need help after checking the options above, email our team. Include your order number for the fastest response.
Email: support@rituallabs.shop
Typical response time: within 3 business hours
During high-volume periods, responses may take a bit longer
Tip: Including your order number, a short description of the issue, and any relevant photos helps us resolve your case faster.
Frequently asked questions
Quick answers to the most common questions.
Orders & Shipping
When will I receive my order?
1–3 business days processing + 6–10 business days delivery within the US.
Why hasn't my tracking updated?
Tracking can take 24–72 hours to update. This doesn't mean the package is lost.
Subscriptions
How do I cancel my subscription?
Cancel directly from your subscription portal or contact support.
I didn't know this was a subscription
Cancel immediately from your portal. Email support if you were charged unexpectedly.
We want to make it right
If something went wrong with your order, our team is here to help. We review every case individually and do our best to find a fair resolution.